*Under rare circumstances when a cancellation is requested within 24 hours of ordering, we may be able to cancel. There is no guarantee a cancellation request will be granted. If a cancellation request is granted the customer would agree to forfeit the cost of shipping. A cancellation request should be made to customercare@RightChoiceSales.com.

DO NOT REFUSE PACKAGE ON DELIVERY
Orders refused at delivery may not be eligible for refund at all. At best they will be assessed all of the applicable fees including, our shipping costs in both directions and a restocking fee.
 

To return an item you must get a Return Merchandise Authorization (RMA) from our customer service dept. prior to returning your item back. Failure to obtain an RMA # will delay or negate your option to return the items. Once you receive an RMA all items must be received back within 21 days of receiving your order. If the item is not received back in the allotted 21 days it will not be eligible for a refund. In such circumstances the customer will then be responsible to make arrangements to get the package back or can request that RightChoiceSales ship it back at the customers expense to be billed prior to shipping.

If the package is returned without our issuing of an RMA or without the RMA # on it, a restocking fee will be applied. Please note: We do not issue prepaid return labels unless the item received was not the item ordered. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. If the item is damaged in transit or DOA an exchange will be made or refund issued. Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund. 
 

• Postpaid cell phones must be returned within 14 days of purchase and may be subject to early termination fees depending on the carrier contract. After 14 days, issues should be addressed with the carrier directly.  
• Christmas season items cannot be returned after December 25. Christmas items purchased after December 25 are final sales and cannot be returned.
• Custom and personalized items, including custom jewelry cannot be returned.  Special orders and gift cards cannot be returned.
• We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or children’s furniture.
•  For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind.
•  We will not accept returns on any Shavers, Personal Care items, Cosmetics, Beauty Products, Wigs/Extensions, Intimate products or other such personal items that have been opened.
• We will not accept returns on any Software, Video Games, iPods, Computer Parts, Laptops or PC's, Electronics, handbags, jewelry and watches, items that have been opened (box open or plastic removed), if defective, they can be exchanged for an identical item.
• We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. Also, we will not accept any returns at all for any Wigs, Hair Extensions, Makeup, Tights or Shoes that have been opened. Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience.
•  We will not accept returns on any type food/grocery, medicine, vitamins, supplements, coffee, tea or perishable items. These items are not returnable whether they’ve been opened or not.
•  Items damaged, altered, or abused after delivery to the customer cannot be returned. 
• Due to safety concerns any item that can contain fuels (gasoline, kerosene, heating oil ect.) and other hazardous materials lawn mowers, edgers, fuel filters… cannot be returned. 
• If you return an item for exchange, the replacement merchandise that you receive cannot be refunded, it is only eligible for exchange.

RETURN MERCHANDISE AUTHORIZATION - RMA
Follow Instructions Below - Failure to follow instructions for a return can delay or negate the eligibility of a refund.
To return a product you must receive a RETURN MERCHANDISE AUTHORIZATION (RMA). You must apply for a RMA by emailing us at customercare@RightChoiceSales.com. 

1)     DO NOT RETURN ITEMS TO SEARS STORES.

2)     To return an item you must get a Return Merchandise Authorization (RMA) from our customer service dept. prior to returning your item. Email your request for an RMA (Return Merchandise Authorization) to customercare@RightChoiceSales.com. If the package is returned without an RMA or without the RMA # on it, it will delay or negate your option to return the items.

3)    Please put in the Subject line of the email Request for RMA from your name and order #. Eg.   Subject:  Request for RMA from Jon Doe PO #1234567

4)  In body of your email you must explain the reason for your return. If it’s damaged* in shipping write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. If you find concealed damage, save the carton and packaging material. In either case if you can take a picture(s) of the damage and attach that to your email that would be advised. DAMAGED IN SHIPPING* - If you do not contact us within 7 days of receipt of the item to let us know about shipping damage your claim will be ineligible.

5)     Once we receive your RMA request we will review your request and respond with either an RMA # and a return address or we may request further clarification. You must return the item to the address that you are given in your RMA instructional email. Failure to ship to the proper address will likely negate your request to return your product for refund. 

6)     Once you receive an RMA all items must be received back within 21 days of receiving your order. If the item is not received back in the allotted 21 days it will not be eligible for a refund. In such circumstances the customer will then be responsible to make arrangements to get the package back or can request that RightChoiceSales ship it back at the customer’s expense to be billed prior to shipping.

7)     We do not issue prepaid return labels unless the item received was not the item ordered or it was damaged in shipping. All returns for reasons other than damage or not functioning properly must be sent freight prepaid by the customer and insured. If your item is damaged in shipping or not functioning properly we will email you back a return label. You will need to take the box with the return label on it to the local UPS location or a UPS store to be shipped back to us. 

8)    All returns must be in their original carton with all packing material intact. Failure to return the package as stated will nullify the possibility to return your product for refund.
 

DELIVERY AND DAMAGED SHIPMENTS
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 72 hours (weekends and holidays excluded) of receipt of the item to let us know about shipping damage, we will not be able to refund you. 
2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. 
3) If you find concealed damage, save the carton and packaging material. (if you can take a picture of the damage that would be advised)

SHIPPING
All orders are shipped using UPS Ground service. Most items are shipped from our Laguna Hills, CA fulfillment center location. Some items may ship from our other warehouse/fulfillment locations which are located throughout the US.

When your order ships you will be notified by email with your tracking #.

Any delays in shipping are not the responsibility of RightChoiceSales once the item leaves one of our warehouses.

Sometimes UPS and Fed Ex will decide to drop off a package without a signature if they determine it is safe to do so. If you do not want them to do this it is your responsibility to leave a note or call to advise them of these instructions.

ITEMS MISSING AFTER DELIVERY
If you track an item and find that it is missing. Our customer service department will help be sure that package(s) were indeed delivered. If we find that the item(s) were delivered according to UPS, Fed Ex or USPS records then the situation becomes the responsibility of the recipient to take appropriate action. RightChoiceSales cannot be held liable for this type of loss.

DEFECTIVE ITEMS - IMPORTANT INFORMATION
All defective items will be repaired, replaced or refunded at our discretion. You must get an RMA # prior to returning.

If there is something wrong with the item, you will contact our customer service department to advise them of the product defect. To be eligible for a replacement or refund you must contact us within 10 days from the delivery date.

REFUNDS
If we are providing a refund for any reason it will typically take 48-72 hours to credit your card back once your returned item is received back and is determined acceptable. All refunds will be issued in the same form as the original method of payment.

Once you click buy on Sears.com you agree to our terms and conditions as explained on this page.
 

TYPOGRAPHICAL ERRORS
In the event that a product is mistakenly listed at an incorrect price, We reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, We will issue a credit to your credit card account in the amount that was charged.